Natural Voice Recording Combines with High-Quality TTS for an Improved Caller Experience; U.S. English Voices Are the First of Many Languages to Come
Alpharetta, GA – GM Voices, the worldwide leader in professionally-recorded voice prompts for IVR, speech recognition and other automated voice systems, has announced a partnership with IVONA Text-To-Speech. The alliance, combining naturally-recorded voice and lifelike TTS, will provide end users with a consistent Voice Brand and flexibility for updating the voice prompts on their speech technology with unprecedented consistency and quality.
To coincide with the announcement, IVONA has released the Joey and Kendra U.S. English voices from GM Voices’ roster of professional voice actors. The voices highlight IVONA’s newly-launched IVONA 2 TTS upgrade featuring BrightVoice™ Technology.
Looking to bring its award-winning software stateside, IVONA had an immediate need for U.S. English voices. Offering dozens of voice actors recording in weekly sessions, and hundreds of voices altogether, GM Voices was a natural fit to elevate IVONA’s American presence.
“GM Voices helps us expand into different language markets as a one-stop partner. The new Joey and Kendra voices have had an immediate impact on winning business,” said Lucas Osowski, CEO of IVONA Text-To-Speech. “Companies interact with customers in more ways than ever today and so have a need for flexible yet consistent Voice Branding. This partnership, offering lifelike TTS coupled with the ability to easily blend real human prompts in the exact same voice recorded at the industry’s flagship voice studio, squarely meets the needs of modern communications.”
GM Voices, an advocate for greater emphasis on Voice Branding—improving the caller experience by making the voice more consistent with a company’s image in the marketplace—was likewise impressed with IVONA’s ability to make TTS sound natural.
“The focus at GM Voices has always been about making automated voice systems sound more natural and lifelike,” explained Marcus Graham, CEO of GM Voices. “In text-to-speech, the IVONA system is clearly among the most natural-sounding technology I’ve heard. They’ve made a substantial leap forward in natural sound quality. In modeling their computer-generated TTS voices on our natural-sounding voice actors, it’s truly a win-win for IVONA partners and end users. First, they get a higher quality, more natural-sounding application. Second, they get access to these voice actors on a regular basis for front-end greetings and menus recorded in that talent’s ‘real’ spoken voice. The transition from a natural spoken greeting recorded by the actor in the studio to a TTS generated prompt is often unnoticed. Altogether, it’s a big win for the caller experience. And that always ends up on the bottom line.”
Europe’s most demanded languages are currently in development with other popular international languages. Many more are coming soon.
Now, at GM Voices, companies can order IVONA TTS consistent with their Voice Branding. With IVONA Rapid Voice Development technology, TTS with new, custom voices can be delivered in weeks.
Joey and Kendra record for GM Voices weekly. Their natural voices can be quickly sampled at www.gmvoices.com/media/voice-samples and more thoroughly on the GM Voices media player: www.gmvoices.com/media/listen (Select Weekly, English US, Joey/Kendra). Contact firstname.lastname@example.org for custom prompts in the Joey and Kendra U.S. voices, and 100 other languages and dialects. To sample Joey and Kendra in IVONA 2 TTS, visit www.ivona.com.
About GM Voices
Your Voice to the World.
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally-recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. A hundred languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single-voice customer experience consistent with a company’s brand image. Visit www.gmvoices.com for voice samples and more information.
About IVONA Text-To-Speech
IVONA Text-to-Speech. Quality You Can Hear.
IVONA is widely recognized and awarded as the highest-quality, most natural-sounding TTS system in the world. The IVONA suite of products includes a wide range of specialty TTS solutions for business, telecommunications, SaaS, mobile, and home use. Among its most notable innovations, IVONA developed a Rapid Voice Development technology which is able to generate custom branded voices for use in IVONA TTS in under 60 days. In support of its long-standing commitment to accessibility, the Company works closely with RNIB and DAISY, the largest organizations supporting blind and visually impaired people in the world. For more information, visit www.ivona.com.