Marketplace of business applications focused 100% on customer engagement; GM Voices leverages industry-leading Genesys customer Experience Platform to deliver world-class solutions
ALPHARETTA, GA – GM Voices has launched Voice Branding by GM Voices on the Genesys AppFoundry, a newly-available online marketplace focused on customer engagement solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer engagmement applications, integrations and services that address their unique customer needs.
Offering professionally-recorded voice files from female and male voice actors in more than 100 languages, Voice Branding by GM Voices ensures that Genesys customers maintain a world-class caller experience that’s consistent with their brand. GM Voices delivers an all-in-one voice and language service that includes script advisement, translation, recording, editing and ready-to-load audio delivery for Genesys self-service solutions.
Additional benefits of GM Voices’ Voice Branding expertise includes an increase in customer self-service and a reduction of callers who “zero out” to a live agent; a streamlined production process that minimizes in-house work; and creative expertise that helps organizations create a unique voice persona that complements the overall brand and connects with the calling audience.
“Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level,” said Reed Henry, Chief Marketing Officer at Genesys. “Companies like GM Voices are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs.”
About GM Voices
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally‐recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 100 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single‐voice customer experience consistent with a company’s brand image. For more information, visit www.gmvoices.com.
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