Client dial-in ensures the best read style for your application. Also: How the GM Voices creative team cajoles voice actors for persona auditions.

A unique benefit to working with GM Voices for brand-consistent voice prompts and phone greetings is our production telephone patch. Our client dial-in allows customers to listen in and/or direct their talent’s recording session. For people who are really keyed into Voice Branding, this provides peace of mind and opens the door to the “Hollywood” aspect of GM Voices. It’s just cool to ride shotgun in a studio session, y’know?

During an expanded Voice Branding initiative, GM Voices will audition voice actors from a persona report, a document that includes vocal characteristics and a biographical summary of a fictional virtual representative. This helps our voice actors “become the persona” after a pre-session reading. But, if that wasn’t enough, our creative team sits in during the recording sessions to ensure a brand-consistent performance that matches the specifications of the persona report. It’s a mutually beneficial experience for both our “office” employees and our talent; the office types learn the strengths of our performers, and the performers learn more about the corporate aspect of Voice Branding. Basically, it’s a thorough process that guarantees that the audio delivered for customer review was recorded with a lot of thought and care. It’s these little extra steps that put GM Voices above the competitive set.

If you missed it a few blog posts ago, check out our persona samples page. Here, you can listen to how our voice actors change their styling for three persona examples.

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An open letter to every company with automated customer contacts. This is who we are. This is what we do better than any company in the world.

Hello,

You have happened upon the official blog of GM Voices. We are the global leader in professionally-recorded voice prompts for IVR, auto attendant, speech recognition and other automated voice systems. We have provided natural-sounding recorded voice for phone greetings and voice messaging for over 25 years. Other businesses may specialize in voice recording, but none are so uniquely positioned to improve your automated customer experience. We do what what we do specially for customer contacts and marketing voice messaging.

Our business is one of process perfection. IVR phone systems require frequent updates. That’s why we offer next-day turnarounds of ready-to-load audio files in any format. We work in a global economy, where customers shop for quality of product and experience, disregarding borders and the past. That’s why we record in 100 languages and dialects, all in-country and in-context. We’re attuned to the fact that your corporate image is wholly unique. We’re attuned to the fact that your customers are wholly unique. That’s why our roster of professional voice actors are trained, certified and available by the hundreds.

Our QA process and audio expertise is thorough and incomparable. Our audio engineers were educated specifically for our business. Voice files are edited to sound crisp, clear and professional, every time. Our archiving ensures that any audio update sounds seamless compared to previous orders.

We help companies communicate with world-class Voice Brands. We affirm your customers’ decisions to do business with you in the f irst place. We help your application achieve a higher rate of caller containment, lowering your expenses. We record for expansive and deep call menus, and quick-and-easy auto attendants and on-hold messaging.

We’re available right now to take your call (770.752.4500). We’re available to elevate your customer communications.

Any language, any media, any market, any application, any platform provider. We’re GM Voices. We’re your voice to the world.

Listen to Our Voices (Full Media Player)

Listen to Quick Samples

Listen to Voice Persona Styles

Listen to Business Narration Samples

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They say a picture is worth a thousands words. For our SpeechTEK 2010 pictures, here are several of those words: awesome, grown, man, in, a, wizard, costume.

When GM Voices goes to an industry show, we go all out. Business casual? Pleez. The hot new corporate fashions are all about wizard couture. So, we set off to SpeechTEK with a Harry Potter theme; as in, “GM Voices’ natural-sounding voice prompts in any language give your company a magical customer experience.” In case that wasn’t immediately apparent to you.

Here are several choice pictures detailing our wizarding exploits in the Big Apple.

How will we top this for SpeechTEK 2011? Transformers? (Robots that transform into a VoIP telephone system?)

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Six GM Voices Preferred Voice Actors show you how they adjust their performances for different voice persona biographies.

Just like you see in movies, an actor assumes a different identity to meet the requirements of a role. It’s no different at GM Voices, where our voice actors tailor their delivery to best suit a company’s brand and target audience.

We’d like you to check out our new voice persona sample landing page, where this process is demonstrated with six of our best weekly voice actors. Listen to the different vocal characteristics of each style, how they match the biographies of their persona roles. This is the Hollywood component of GM Voices, and it’s essential to helping individual businesses achieve unique Voice Brands.

GM Voices works with the most talented voice actors in the industry. They don’t just have pleasant voices; they can create characters that meet the challenges of any company and any industry.

Check it out. Neat, no?

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The Man. The Myth. The ‘King of IVR.’ His name is Champ Cash, and he is but one of the many salespeople GM Voices assists with complimentary sales tools.

Results may not be exactly the same, but GM Voices is committed to helping IVR platform providers get meetings, add credibility and close deals. Watch our humorous video and head over to www.gmvoices.com/americandream for free VisionClips. Think of us for your next opportunity.

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But We Are Bringing Some of the Geektastic Charm for the Show in NYC.

Yes, the photo is slightly blurred. But the evidence is conclusive. GM Voices has turned SpeechTEK 2010 into a madhouse (Mad Eye House? Haw). Here is a photo from the magical front lines of SpeechTEK. More to come…

In all seriousness, you could probably use some voice prompts.

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GM Voices Preferred Voice Actor Joins Us in the Big Apple

As you already know, GM Voices persona Callie will be attending ClueCon in Chicago this August.

In other travelin’ talent news, our persona Ashley will be keeping us company at SpeechTEK in NYC the very same week (GM Voices is pulling double duty).

Ashley is a GM Voices preferred voice actor (weekly recording sessions; our best rates) with a casual, confident, youthful sound.

GM Voices is going to be decked out in assorted Harry Potter garb, so whether Ashley looks like a voice talent or a wizard will be determined.

Stop by and say hello. It’s shaping up to be a magical show!

Check out our Ashley samples here and here.

Expecto Patronum!

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Put It Together and Whattaya Got? GM Voices: Your Voice to the World.

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The Official Voice of FreeSWITCH to Attend Telephony Developers Conference

August is shaping up to a busy month at GM Voices. We’re doing double duty the first week, sending team members to SpeechTEK in NYC and ClueCon in Chicago. If you’re part of the Windy City open source contingent, make sure to check out GMV President Darrell Hensley’s presentation on helping FreeSWITCH developers step into the enterprise space to target large, multinational opportunities.

Additionally, GM Voices persona Callie will be attending the show with our marketing film crew. For the unenlightened, Callie is the official voice of FreeSWITCH, a GM Voices preferred voice actor (weekly updates at our most economical rates), and one of the best overall voices on our roster.

Sample Callie’s smooth IVR and narration samples here, here and here.

We’ll see you at ClueCon in Chicago!

 (Da Bears.)

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“Your Call is (Not That) Important to Us” provides insight, joy, frustration and humanity in an increasingly automated, impersonal customer servicescape.

As you know by now, GM Voices will be exhibiting at SpeechTEK 2010 (visit booth 409 for a magical customer experience).

To our surprise and delight, Monday’s (8/2) keynote will be delivered by Emily Yellin, author of “Your Call is (Not That) Important to Us,” an exhaustive overview of the challenges, opportunities and pathos of the modern-day call center and customer experience landscape.

At GM Voices, we’re always engaged in Voice Branding/customer experience trench warfare; a forceful education for companies that don’t fully grasp the importance of the automated touch point. The blogosphere buzz surrounding Yellin’s book was palpable, and after purchasing the book following an intriguing Wall Street Journal write up, we found that it was much deserved.

An oversimplified distillation of the book would be as follows: Companies are automating and outsourcing to stay profitable, and customers aren’t always happy about it. It’s a necessary evil, but different companies are handling it in different ways; some disastrous, some surprisingly effective. The ones that do it right have the highest level of customer satisfaction, and often times the cheapest route (at a surface level) isn’t the most economical in the long run.

This blogger regretfully won’t be attending the show, but maybe I’ll pass along our book for a signature and a Flip video camera for the speech.

Pick up a copy and learn more about the customer and human experience in the 21^st century.

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