GM Voices Newsletter

Fall 2018

GM Voices Launches CallQX In-Queue Music and Messaging Platform for Telephony Systems

Solution Delivers Fully-Customized Caller Experiences Featuring Popular Music, Professionally-Recorded Voice Prompts, and Control for Contact Centers

ALPHARETTA, GA – CallQX, a software development company specializing in customer experience solutions for telephony applications, today announced the launch of its in-queue, Cloud-basic music and messaging platform of the same name. The CallQX solution allows callers to choose their preferred, fully-licensed music as they wait for live-agent service and enables brands and contact centers to serve customized on-hold messaging that references unique customer information. The result of a recent joint venture between GM Voices, the world’s largest producer of professionally-recorded voice prompts of technology applications, and Holdyr, a California-based technology corporation, CallQX delivers a marked customer experience improvement that lowers caller frustration and agent burnout and helps contact center managers appropriately manage their service and staffing levels.

» Read the Full News Release!

Posted in Fall 2018 | Comments Off on GM Voices Launches CallQX In-Queue Music and Messaging Platform for Telephony Systems

Do You Know About Our Full Service Offering?

Your Voice Actor is Essential, But It’s Everything Else That Makes Us ‘Your Voice to the World’

Finding a great sound for your voice application is an important step, but choosing the right provider to support your project and deliver on time, on budget, and with your technical requirements and formatting is perhaps even more crucial. Watch our new video to see how GM Voices supports its customers for the long-term success of their voice projects.

Posted in Fall 2018 | Comments Off on Do You Know About Our Full Service Offering?

Good vs. Bad In-Queue Experiences

How Do Callers Respond When They’re Taken for Granted On-Hold? How Does That Change When They’re Given Control of the Experience?

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Voice Spotlight: Kathleen

Recent Roster Addition is Making an Impact with Friendly, Assured Sound

GM Voices is flooded with voice-over demos from established and aspiring voice actors every month. Each quarter, key members of our creative and audio teams review them. The best applicants get to audition with us in a live session, and fewer still are signed onto our active roster. One talent we were thrilled to on-board recently is Kathleen, who in her short tenure on the GM Voices roster is already standing out in client auditions with a confident and reassuring sound. We’re excited to present Kathleen in this Talent Spotlight segment and know that her voice would shine on any of your current or upcoming voice projects. Take a listen below, and contact us if you’d like to hear any custom samples!

Sample 1

Sample 2

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Team-Building Art Day at A.C. Studios & Cafe

Sometimes You Just Need a Quick ‘Palette’ Cleanse Away from the Office

With the hustle and bustle of scripting, recording, and editing, GM Voices recently took a much-needed afternoon break to get artsy at a local studio. Under the instruction of Rachel Graham, an avid painter and the daughter of our CEO, Marcus, GM Voices team members used brushes, palette knives, and sponges to paint unique landscapes. While everyone had a good time, let’s just say no one will be leaving their day job any time soon! Watch our event recap video below!

Posted in Fall 2018 | Comments Off on Team-Building Art Day at A.C. Studios & Cafe