Enterprise Integration Group (EIG)
and GM Voices Present


Exclusive Two-Day Educational Workshop!
October 12-13 | Hilton Grand Vacations at Tuscany Village | Orlando, FL
See the Agenda! | Read About Our Sessions! | Register Now!

presented-by-eig-gmvThe leading independent consulting firm for Interactive Voice Response (IVR) in partnership with the leading voice recording and Voice Branding firm for IVR voice prompts announce an immersion training workshop for comprehensive IVR design.

Self-Service & Call Routing
Learn how to:

  • Design a customer-focused IVR that really works.
  • Mix simple menus with natural language and directed dialogues for maximum coverage and minimum errors.
  • Benchmark your existing IVR against competitors.
Learn how to:

  • Fully integrate speech recognition and touch-tone.
  • Tune your grammars efficiently.
  • Create early demonstrations for testing and evaluation.
  • Understand current trends in social media and multi-channel multimodal design.
Project Management
Learn how to:

  • Manage stakeholders and their expectations.
  • Apply the business case to every facet of design and development.
  • Divide your project into phases for quick turnaround, lower risk, and faster to-market success.
  • Manage your test team and test procedures.



This two-day, hands-on training course offers skills and knowledge required to plan, design and implement effective touch-tone and speech recognition self-service systems. It introduces key aspects of IVR design including business issues, new technologies, tuning, logging and reporting, and improved security.

The delivery of EIG courses is hands-on and highly collaborative. Through numerous examples, case studies, and research, you will learn specific and scientifically-proven techniques that increase throughput and IVR containment while reducing errors. You will also get a chance to evaluate the quality of your current IVR. The courses have been recently updated to reflect the latest trends and common practices.

Who Should Attend?

This training course is aimed at those responsible for customer contact applications, including call center directors, managers, and IVR developers. The course applies to customer service, sales and technical support applications from virtually every industry. The focus of the course is on customer self-service and the technology details required to design effective applications. Both novices and IVR experts have attended and recommend this workshop.

Location and Amenities
  • Hilton Grand Vacations at Tuscany Village | Orlando, FL
  • Convenient to Airport
  • Shuttle Service to Theme Parks
  • Price per person: $1,495 | Early Bird: $1,295 through September 9!
  • Discounts available for multiple seats and early-bird registration
  • The fee includes a comprehensive course manual, handouts and a Certificate of Completion.