Tag Archives: YouTube

Appreciating the Present by Reflecting on the Past

One Small Step for Man, One Giant Leap for the Voice Recording Industry Sometimes, we need to step back and remember the beginning. How did you decide this is the course you want to take for your business? What convinced … Continue reading

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Aspect (ACE) 2014 Recap

It Was Great Speaking with You at the Aspect Customer Experience Conference! Jay Steinworth and Darrell Hensley had the awesome experience of traveling to Miami Beach, Florida for Aspect’s ACE 2014 conference. There they heard CEO Stew Bloom talk about … Continue reading

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ICMI 2014 Recap

It Was Great Speaking with You at the ICMI Contact Center Expo & Conference! This show took our Director of Business Development, Jay Steinworth, all the way to the west coast in San Diego where he heard from the keynote … Continue reading

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SOCAP International’s 2014 Symposium Recap

It Was Great Speaking with You at SOCAP International 2014! In the Queen City, Jay Steinworth and Rachel Hembree spoke with business professionals at the event and heard some motivational words from the opening keynote speaker, Seth Mattison on what … Continue reading

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Is Your Company’s “Jersey” Sending the Wrong Message?

Update Your IVR System with a Professional Voice and Score a Goal with Your Customers Have you been watching the World Cup? Did you see the Ghana soccer team run onto the field wearing the United States jersey when they … Continue reading

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We’re Leaving You a Message That It’s Time to Improve Your Voicemail System

Don’t Let Your Current Voicemail Give Customers the Wrong Impression We’ve all dialed a company and been transferred to someone’s voicemail, only to be left speechless with the unprofessionalism of their message. Some of the problems you may have noticed … Continue reading

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Fake Celebs, Real Testimonials

GM Voices is a Good Thing, Maybe the Best of Things

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Disconnect the Robot Voice and Reboot Your IVR with a Natural-Sounding Voice

Discover the Possibilities When You Let the Professionals Take Over How many times have you reached a recording and noticed the background noises or were distracted by fluctuating voices and volume? If those minor problems don’t rub you the wrong … Continue reading

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Develop Your Business’ Voice Persona One Characteristic at a Time

Turn Your IVR System Around with the Right Persona If you were asked to describe your company as a person, what would you say? Would you give it the attributes of a young adult with an energetic sound or go … Continue reading

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Face It, Your Company Doesn’t Have One Yet

Humanize Your Company and Engage Your Audience with a Video Spokesperson Progressive Insurance has Flo; Priceline has William Shatner; and Verizon has James Earl Jones. But who do you have? These celebrities are the video spokespeople companies have chosen to … Continue reading

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