Tag Archives: live agent

“Bueller, Bueller?”

Turning Your Customers Over to Automation? Do It Right or Pay the Price. If you’re pressing your ear against the Voice Branding door because you’re trying to figure out what all the commotion is about, take a seat and we … Continue reading

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Waxing Nostalgic for the Operator: The Rise of the Auto Attendant

It means more time for your secretary to file paperwork. Sometimes I long for the days when calling a business meant being greeted by a live operator. It could go one of two ways. You either spoke to the overly-caffeinated young … Continue reading

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