Tag Archives: Customer Service

Automation as Plague: How Consumers Avoid It

GetHuman Provides Compendium of IVR Avoidance I was listening to Pink Floyd’s The Wall the other day. A funny thing happened. Instead of experiencing “Comfortably Numb” as a lamentation on drug use and alienation, I heard the hallucinatory exchange between … Continue reading

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Self Service for a Fast-paced World: Do It Right or Pay the Price

People are busy. Every day is an overload of information, marketing, work, traffic and fast food. Whatever scraps left over from the day are called “me time” or “family time.” This is one reason why kids are insufferable these days. … Continue reading

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Get the Balance Right: Live Agent vs. Automation

It seems like whenever I tell someone that my company produces the prerecorded voice prompts and messages heard on automated phone systems, I get a response like this…   “I hate those things” or “I usually just start pressing 0.” I … Continue reading

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