Tag Archives: Customer Experience

Aspect (ACE) 2014 Recap

It Was Great Speaking with You at the Aspect Customer Experience Conference! Jay Steinworth and Darrell Hensley had the awesome experience of traveling to Miami Beach, Florida for Aspect’s ACE 2014 conference. There they heard CEO Stew Bloom talk about … Continue reading

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GM Voices Heads West for SOCAP Annual Conference

Voice Branding, eLearning and Translation/Localization Solutions for the World’s Largest Consumer Brands Following a fun and successful trip to New Orleans for the SOCAP Spring Symposium, GM Voices returned to rub elbows with our favorite customer care professionals at the … Continue reading

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GM Voices SOCAP Lunch Recap

Lunchin’, Learnin’ and Some Prizes for Good Measure Thanks to the Georgia chapter of SOCAP and everyone who attended “The Customer Experience in New Media,” GM Voices’ lunch ‘n’ learn event on 9/22. During our roundtable discussion, we reviewed several … Continue reading

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GM Voices + SOCAP Georgia Lunch 9/22

The Customer Experience in New Media; Win an iPad! Hey, awesome blog reader: What are you doing for lunch on September 22nd? If you said “I don’t know,” here is what you should do. Check out the details of our … Continue reading

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GM Voices Featured in the Wall Street Journal

How Companies Are Using Professional Voice to Provide a Warmer, More Personalized Customer Experience See anyone familiar in the Marketplace section of the Wall Street Journal today? Check out page B10 (or, of course, read the online version) and find … Continue reading

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SpeechTEK 2010 Keynote: Emily Yellin

“Your Call is (Not That) Important to Us” provides insight, joy, frustration and humanity in an increasingly automated, impersonal customer servicescape. As you know by now, GM Voices will be exhibiting at SpeechTEK 2010 (visit booth 409 for a magical customer … Continue reading

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