Company Offering 100 Languages to Provide Voice-over Recording Services for a Suite of IVR and Self-Service Communication Technologies within Large Dealer Network
Alpharetta, Ga. – GM Voices, the world’s largest producer of professionally-recorded voice prompts for automated technologies, today announced a partnership with Voxeo, a provider of unlocked communications focused on Interactive Voice Response (IVR) and other multi-channel communications solutions. The companies will work together to engage expansive partner and reseller channels, combining leading technologies with brand-consistent voices for a world-class customer experience.
GM Voices and Voxeo formalized its partnership at Voxeo Customer Summit 2011, Voxeo’s annual showcase of new products, latest features and future plans. The companies had previously worked together unofficially on several interrelated opportunities.
“Voxeo is doing a great job of establishing itself as the leader of the IVR marketplace,” said Marcus Graham, CEO of GM Voices. “From product innovation to customer satisfaction to an enthusiastic, aligned corporate culture, it’s all happening for these guys right now. These are the qualities we look for in a partner, and we’ve been thrilled with the access we’ve been given to Voxeo’s extended family of resellers.”
GM Voices helps IVR technology providers get more meetings and close more deals by delivering custom-recorded audio scenarios that demonstrate how an automated voice solution will engage customers. These staged caller/IVR interactions humanize the technology and showcase the solution in the best possible light. The current experience is often recorded through secret shopper calls, presenting a powerful “before/after” comparison. When Voxeo reseller customers hear these scenarios, they typically choose to deploy professional voice on the upgraded self-service solution. GM Voices offers the Voxeo community hundreds of voice actors in more than 100 languages.
Kim Martin, Director of Marketing for Voxeo, said, “Voxeo is empowering companies to create loyal customers and reduce costs at the same time. Our partnership with GM Voices allows us to tell our story more effectively during the sales process, as well as better equip our resellers to help clients engage customers in a friendly, natural, brand-consistent manner.”
About GM Voices
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally‐recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 100 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single‐voice customer experience consistent with a company’s brand image. For more information, visit www.gmvoices.com.