Professionally-Recorded Voice Prompts to Humanize Genesys IVR Solutions; Prerecorded Audio Files Bundled in Genesys Voice Platform, Custom Files Available for End Users and Partners
ALPHARETTA, GA – GM Voices, the world’s largest producer of professionally-recorded voice files for technology applications, today announced its status as a technology partner in the Genesys Partner Network. GM Voices provides customers with an option for friendly, brand-consistent audio files to greet and guide callers on Genesys’ feature-rich voice solutions.
GM Voices has worked with Genesys for nearly a decade, providing the pre-installed voice files on a number of automated voice solutions, including Voice Portal and Dialog Designer. For many high-profile sales opportunities in 2007, GM Voices delivered audio-enhanced IVR sales demo presentations that helped close several utilities organizations. Later, GM Voices assisted registration efforts of annual G-Force conferences in the U.S. and Europe by creating promotional online and hotel in-room videos. Now, through the partner network, GM Voices will double down on its core solution for the Genesys ecosystem—crisp, professional voice files that accelerate the ROI on a speech technology investment by reducing errors, containing more calls, and providing a great customer experience.
“We’re very excited to be part of the Genesys partner network!” said Marcus Graham, Founder and CEO of GM Voices. “We love collaborating with Genesys partners and customers to create natural-sounding voice applications. Creating a brand-consistent ‘persona’ or ‘virtual personality’ is incredibly important. With hundreds of voice actors, 100+ languages and our worldwide network of recording studios, we can help those voice implementations speak the local language anywhere in the world.”
“Genesys and its technology partners have a great formula for product development and engineering, and the voice and human touch that makes the connection with customers is key element of great customer service,” said David York, Senior Vice President, Global Partners, Genesys. “With GM Voices joining us as a partner, Genesys customers can now leverage their professionally recorded voice files to provide a rich customer experience.”
About GM Voices
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally‐recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 100 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single‐voice customer experience consistent with a company’s brand image. For more information, visit www.gmvoices.com.
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Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. Genesys helps brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.