World-Class Technologies Meet Brand-Centric Audio for an Unmatched Customer Experience; Companies to Work Together on Key Communications Systems Projects
ALPHARETTA, GA Feburary 10, 2015 – GM Voices, the world’s largest producer of professionally-recorded voice prompts for technology applications, today announced a partnership with Automated Voice & Data Solutions (AVDS), a leading provider of business Voice over IP (VoIP) and interactive voice response (IVR) solutions, along with many additional voice and data services. The companies will work together to deliver turnkey communications solutions that combine world-class feature functionality with clear, friendly, and brand-consistent automated voice recordings.
GM Voices and AVDS are linked through a unique business relationship with Interactive Intelligence, a global provider of contact center, unified communications, and business process automation software. AVDS is an Interactive Intelligence Platinum Elite Partner—an exclusive channel partner status—and GM Voices is the voice partner of ININ in many languages for several flagship technologies. AVDS will now be able to bundle custom, company-specific voice prompt recordings into the greater IVR solution deployment, offering customers a single-voice user experience that will reduce live agent “zero-outs” and error messaging , and help companies achieve a faster ROI on their speech technology investment.
“GM Voices is thrilled to partner with AVDS,” said Marcus Graham, Founder and CEO of GM Voices. “We’ve admired their work in the voice self-service space for years. We’re excited about bringing our natural-sounding voice actors and IVR-centric voice production expertise to their great applications.”
“Part of our vision for 2014-2015 has been to add to our portfolio in order to help our customers with a more comprehensive range of solutions, and so we are very pleased to partner with GM Voices in order to achieve our overall vision,” said Sharon Moon, President of AVDS. “The fact that GM Voices has been the voice partner of Interactive Intelligence—and has a long record of successful implementations on this system—was a compelling factor in our decision,” added Moon.
GM Voices and AVDS will be working together to finalize and announce joint webinars and events in the near future. Both companies are long-time members of SOCAP International, an association for consumer affairs professionals, and will be attending the organization’s annual Spring Symposium event April 12-15 in Las Vegas.
About GM Voices
GM Voices, Inc. is the global leader in professionally‐recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 100 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single‐voice customer experience consistent with a company’s brand image. For more information, visit www.gmvoices.com.
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AVDS is a leading provider of innovative communications solutions that deliver measurable results across all industries. Founded in 1992 by Sharon Moon, Automated Voice & Data Solutions helped pioneer the software-based communications industry. AVDS serves a range of industries with customers in the U.S., Europe, and Australia. AVDS has been recognized by several organizations including Inc. Magazine, Houston Business Journal, Woman’s Chamber of Commerce of Texas, DiversityBusiness.com, and Forbes. If you would like more information about Automated Voice & Data Solutions, visit www.avds.com.