Avaya ENGAGE 2018 Recap

It Was Great Speaking with You in New Orleans

GM Voices team members Karen and Kevin were excited to catch up with the Avaya community, and New Orleans certainly didn’t disappoint! We had an outstanding experience at Avaya ENGAGE!

The Winners of Our $100 Amazon Gift Card:

Chris Christou, Parallon Business Performance Group

As you heard at the conference, GM Voices produces high-quality, professionally-recorded voice prompts, helping the Avaya ecosystem deliver an exceptional customer experience in any language (listen to samples!). But this year, we were most excited to bring our partnership with Holdyr to the fore, as we introduced our innovative in-queue media platform!


See How It Works – Watch Our Demo Video!


Deliver an Exceptional Hold Experience

holdyr-mockup

  • Callers Choose Their Audio Content – No more boring elevator music. We provide callers with fully-licensed, high-quality audio curated directly by industry experts.
  • You Control Your On-Hold Messaging – At any point in the on-hold program, you can barge in with voice messaging curated specifically for the needs and interests of the particular caller.
  • Easy to Install and Manage – Compatible with all types of IVR platforms, PBXs, and contact center technologies; we monitor each station’s individual stream to make sure caller have proper functionality.
  • Integrated Cloud-Based API – Order and upload custom voice messages and change your program at any time.
  • Functionality Your Callers Understand – Just like other music streaming services (Pandora, Spotify), callers can skip songs, pause, or opt in for additional information delivered via SMS.
  • Lower Call Center Frustration – Giving the caller control makes the wait much more pleasant. Callers are happier and agents don’t get burned out.
  • Verifiable ROI – Your ROI is quickly realized as abandoned calls are reduced. Callers are willing to wait longer with control of their experience.
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    IVR Optimization Program from GM Voices and Forty 7 Ronin

    You’ve made a substantial investment in your Avaya IVR system because you care about your customers. Now it’s time to maximize  your customer experience (CX) and profitability with IVR Optimization from GM Voices and Forty 7 Ronin.

    forty7With your specific needs in mind, we customized a program of deliverables to help you achieve a brand-consistent CX with one-voice user experience, while delivering positive, brand-reinforcing service with every call. 

    To learn more about enhancing CX while promoting and protecting your brand, download our free white paper, 4 Key Strategies to Improve Your Contact Center Performance and Customer Experience!

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