Professional Voice Actors

GM Voices Records Only the Best Talent for Your Application

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With hundreds of voice actors representing over 90 languages and dialects, GM Voices truly is your voice to the world.

Our talent come from varied backgrounds, but every actor is uniquely qualified to bring your application to life. In addition to voice over work, many are accomplished actors of stage and screen or television and commercial voice work. Because of the range and adaptability of our voice actors, we highly recommend our persona development offering. Creating roles or biographies to reference gives our talent a chance to personify your corporate image and shape a new and improved Voice Brand.

And the quality doesn’t just apply to domestic talent. Regardless of where you do business or which audience you’re targeting, we have the right actor in the right dialect to help your application succeed in the local market.

Our Preferred Voice Actors participate in our weekly session program, providing the most economical rates and fastest turnarounds. We recommend these actors for ongoing projects.

IVR, auto attendant, voicemail, business narration or GPS/telematics, be assured that you’ll get no greater quality than the skilled voice actors offered from GM Voices.

Sample all our voices on our media player to get a global perspective.

Professional Voicemail Messaging

Keeping Your Voice Brand Consistent Until the End of the Call

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When companies are serious about creating a world-class Voice Brand, they don’t stop using professional voice actors after the auto attendant and menu options. To create the most professional image possible for your customers, you need to carry your brand to the very end of the call.

Professional voicemail messages are essential for creating a unified, top-down Voice Brand and caller experience. Using prerecorded voice prompts ensures that the transition from menu to voicemail isn’t jarring for customers.

GM Voices can refine your voicemail messaging to match your branding. Let us create a single-voice customer experience that inspires callers to actually leave a message and not hang up. We can adapt your voicemail to connect with any market in any language.

Contact GM Voices today to get your professional voicemail program started.

Voices for Auto Attendant

Greeting Customers with a Brand-Consistent Voice

Auto Attendant | Automated Attendant | Voices for Auto Attendant | Auto Attendant Program

The day of the receptionist is over. Companies have turned to the auto attendant to save time and reduce operational expense. It’s a great idea. But only if customers are presented with a clear, natural and brand-consistent voice.

GM Voices helps companies improve their image with professional voice actors for auto attendant applications. Regardless of your business, target market or language, GM Voices ensures that the voice that greets and guides your callers is aligned with your overall brand and story.

Contact GM Voices for a world-class auto attendant application.

On-Hold Messaging

Keep Your Customers Engaged, Even as They Wait

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Your customers’ time is a precious commodity. Don’t miss the opportunity to keep communicating as they hold for service. GM Voices helps companies make the most of their time with impactful on-hold messaging. From straightforward voice recording to fully interactive audio scenarios, our voices for on-hold keep your captive audience engaged for a potential up sell or reinforced branding.

On-hold messages are an essential part of the overall Voice Brand. Your callers are the most targeted audience you’ll ever reach. GM Voices’ on-hold messaging adds credibility, creativity and professionalism to any automated voice marketing. Contact GM Voices today to keep your customers calling (and buying) again and again.

Video Dubbing Services

Localize Your Video for Seamless Viewing

If you’re production was a hit at home, you may be considering taking it to an international audience. Localizing a video can be tricky, however; few companies are equipped to handle the translation, pacing and editing, let alone find a talented voice actor in the target language.

Luckily, GM Voices worldwide network of translators, voice actors and video production professionals provide a one-stop shop for your localization needs. Because every production is different, GM Voices offers multiple dubbing styles to ensure your message makes an impact in international markets.

Voice over Style Dubbing

Download a Voice over Style Dubbing Sample

Our most economical option, “voice over style” (a.k.a. UN style dubbing) overdubs the new language with the original. As the primary language starts the video, the volume is lowered and the translated audio is played at the fore. The recording time of the new language is synced to match the duration of the original audio.

This is the type you’d likely see on the news – one person speaks and a narrator in another language speaks or interprets the message. This is also widely used for training films, instructional videos and other corporate materials.

Phrase Sync Dubbing

Download a Phrase Sync Dubbing Sample

This style matches the original and translated audio by phrase. The new language will accurately correspond to the subject matter and timing of the original audio, though not to the specific word and lip movement of the speaker. The original audio is completely replaced by the translated version with this option.

Lip Sync Dubbing

Download a Lip Sync Dubbing Sample

The most precise and intricate of all dubbing styles, lip sync dubbing involves adjusting the translated script so it can be matched not only to the original audio, but even the movement of the speaker’s lips. The result is a surprisingly natural match of the original presentation. The speaker appears to speaking the new language with lip sync style.

 

Desktop Publishing and Typesetting

Print Localization Services for New Markets

As any graphic designer will attest, the visual presentation of a print piece can communicate just as much as the content. But just because you’re adapting materials for an international audience, it doesn’t mean you need to make concessions to your style.

With GM Voices’ international translation and design resources, you get the best of both worlds: A message that connects in target markets while maintaining the aesthetic value of your original work.

Typesetting is crucial to preserving an effective design. The easiest way to ruin a print piece is by cluttering it with a long-winded translation. Often, a direct translation is longer than the original copy.  GM Voices can manipulate the content, swapping words and eliminating extraneous text, to keep your materials consistent across all languages.

When adapting print materials for an international audience, how you say something is just as important as what you say. GM Voices is an authority of print localization – the text will read as if it originated in the new language. Let GM Voices be your localization company for a seamless design and message.

GM Voices offers its international desktop publishing services for all major software: QuarkXPress, PageMaker, InDesign, FrameMaker, Illustrator, CorelDraw, Freehand and Photoshop. Typesetting can be rendered on materials ranging from a business card to a full, 11 x 17 poster. Files can be delivered as high-resolution PDFs with crop marks, ready to print.

All You Need is a FREE Asterisk Prompt Set

A little gift in the spirit of open source.

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Listen to a quick message from John Lemmon:

GM Voices understands that Asterisk is the future of business communications. With this limitless technology, we see an unprecedented opportunity for Voice Branding customization. Let’s face it: the recorded voice that sounds great for Company A may be inappropriate for Company B. Voice is subjective. How can you jump that hurdle? Options. And lots of ‘em.

So, we’re offering complete Asterisk voice prompt sets in multiple voices and multiple languages for free. F-R-E-E. You could say we’ve caught a little open source fever.

These free prompt sets cost hundreds of dollars elsewhere.

And if your clients need custom recordings for IVR, auto attendant and on hold, GM Voices has the best business model for continuous updates and ongoing availability at economical rates.

Hundreds of professional voice actors in any language you need—the future of business communications.

Fill out the form, check your email and download! More languages for Asterisk being recorded as you read!

 

Voices for GPS and Telematics

What a great driving experience sounds like.

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Ten years ago, it was the open road and a favorite song on the radio. Now it’s the recorded voice that gets you to point B or assists you in a time of need. GM Voices is the sound of a new driver era. Producing natural-sounding, professionally-recorded voices from its state-of-the-art recording studios, GM Voices brings automotive telematics applications and other wireless communications for roadside assistance and remote diagnostics to life. With a global network of voice actors and the best business model for ongoing, economical updates, it’s never been so easy to tell your customers the right way to go.

Listen to a sample montage of our voice recordings for GPS and telematics:

Beside the Wheel: GPS Qualifications

GM Voices has supplied ready-to-load recordings for some of the industry’s top telematics developers. Our recording and editing process has been specially designed to produce a high-quality, hi-fi navigational experience. GM Voices’ audio files sound clear and natural, and are delivered in a customized voice persona that best complements your brand.

Firing on All Cylinders: The Perfect Process

All Preferred Voice Actors participate in our Weekly Session program, recording on the same day every week. This model provides fast, predictable delivery of polished audio files of the highest quality. Our scheduling process keeps your application consistent and affordably updated.

Road Trip Around the World: Recordings in Any Language

GM Voices boasts a worldwide stable of top voice actors, translators and directors to ensure that your application is accepted in the local market. Our list of languages and dialects exceeds 90 and is constantly growing. We’ll humanize your technology and guide your customers, regardless of which side the steering wheel is on.

Start It Up: Contact Us Today

To learn more about how GM Voices can help improve your in-car experience, contact the .(JavaScript must be enabled to view this email address). Call us today at 770.752.4500. Just say “GPS.” Visit our voice persona sample page for a quick primer, or browse our full library of domestic and international languages.

Voice Prompts and Voice Talent

Enhance Your IVR Prompts and Speech Technology with GM Voices' Professional Voice Talent

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Voice prompts are used in many telephony applications. In most instances, a voice prompt is a prerecorded script recorded in a human voice to “prompt” or guide callers to their desired destination or transaction. A caller might be accessing information about an account such as a balance or deposit, completing a transaction such as transferring funds or guiding the caller to a specific call center specialist. 

Voice prompts can be professionally recorded by companies such as GM Voices. Or, they can be recorded on site by an employee. There are also some computer telephony systems that use Text-To-Speech or TTS generated voice prompts to instruct callers.

Turning Customers Over to Automation
As companies turn more of their valuable client relationships over to automated voice systems to lower costs, the quality of those systems including the prerecorded voice prompts are becoming more important. Under what circumstances will a customer appreciate dealing with an automated voice application? If it can quickly help them address their calling purpose, it’s a win-win for all involved. If it deteriorates into a circular path to “voice mail jail” filled with frustration, the customer can decide to go to a competitor who employs more effective user design resources in their automation.

There are a wide range of technologies that use voice prompts. These voice automation applications are generally designed to lower costs. They can be used as a tool in enhancing the customer experience, but this is a rare occurrence in today’s business environment.  At GM Voices, we’ve worked to improve the performance, effectiveness and branding aspects of every sort of voice automation in the marketplace. Sure, lowering costs is important. If you lower costs, however, at the expense of irritating and driving your customers to competitors, it becomes very expensive.

Personal Touchpoint = Voice Prompts
With all the money spent on voice automation technology, isn’t it interesting that the only real aspect of the system that touches the caller is the collection of voice prompts that greet and guide the caller? Will the voice prompts greet the caller pleasantly? Will the caller understand the voice prompts? Will the greetings and menus be consistent with the company’s overall brand? Most companies spend millions building their brands in the marketplace. Turning those vital customer relationships over to voice automation without considering the customer experience is happening everyday. We help companies make sure it’s a good thing for the customer and the company.

Voice Applications

Automated Attendant

This application answers the phone and allows the caller to ‘route themselves’ to the right person or department. In the past, a receptionist might have answered every call then routed the call to the appropriate person or department. Some companies may still employ live operators and use the automated attendant when the call flow is too heavy for the receptionist to manage. An automated attendant becomes the telephone store front for a company.

Interactive Voice Response (IVR)

These systems were most effectively employed by banking and financial institutions in the 1990s. An IVR marries ‘voice processing’ technology with a ‘database’ of information such as how much money is in your bank account or if a check has cleared. The voice prompt will speak to you based upon the information in the database.

Automatic Call Distributors (ACD)

While this technology has been used most widely in large call centers, new VoIP technologies are making it available to smaller companies. It allows you to route calls depending on a number of factors such as call center agent skills, geographic considerations and other factors. When one of the voice prompts asks you which product you’re calling about, it routes you to an agent with specific skills on that particular product line. ACDs allow companies to staff their telephone more efficiently.

Speech Recognition

This technology recognizes what the caller says then routes them appropriately. This technology was very interesting when commercially introduced in the late 1990s. Those of us in the industry hoped it would grow rapidly, but there was still some refinement required. The enthusiastic technology providers such as Nuance and SpeechWorks tried to accomplish too much, too quick in early speech recognition applications. The voice prompts did sound really good, but it took the speech scientists another few years to make the recognition components work well enough for scalable commercial applications.

Today, speech recognition applications are being deployed in most of the Fortune 1000 companies.  Now that the systems work much more efficiently in recognizing the caller’s intent, they can be very effective.  The most important value speech recognition brings to IVR applications is the ability to flatten all the mind numbing selection menus. When a speech recognition voice prompt instructs you to say the ‘city’ on an airline or a ‘business name’ on a 411 application, the user experience is infinitely easier.

Telematics

The talking car is no longer a sci-fi story. It’s real today and most of the major automotive manufacturers are in the game. We’ve provided voice prompts for many of the major car makers over the past few years. The quality of the voice prompts heard in these premium cars is much higher than those required of phone systems. Telephone lines only transmit a small part of the human hearing sound spectrum (350 to 3500 htz) while a high fidelity sound system produces music and sound that covers most of human hearing (20 to 20,000 htz). Needless to say, the requirements for high quality voice prompt recording is way higher.

Today, GM Voices provides telematics and voice prompts for cars including Toyota, Nissan, Mercedes, Ford and General Motors. By the way, GM Voices is not affiliated with GM (General Motors) in any way. It’s just a coincidence!

Voice Talent

How does a company choose a voice talent to record their voice prompts? We have dozens of US English voice actors who record voice prompts in our studios regularly. Many of them record on the same day each week to lower costs and provide for very predictable turnaround. Let’s face it, we all live in weekly cycles. When we learn that our voice records every Wednesday, for example, it makes it easy to coordinate recording efforts with internal customers this way. That way, a customer gets what is normally an expensive resource (voice talent) at a great price with easy to understand delivery time.
The majority of our voice prompts are recorded by women. We think it goes back to a time in business when the receptionist who answered the phone was usually a woman. Over the years, we’ve suggested to many companies that a guy might be more appropriate for their company (think hardware stores), but they’ve usually preferred a women. Maybe that’s because all the other companies use a woman’s voice?
Speech recognition has changed that a bit. Most of the speech recognition implementations over the past 10 years were driven by large companies because they were certainly expensive. Due to the expense, C-level executives were more involved and they’ve always been quick to see the branding connection when making investments of this size. 

On the research side, there’s data that supports attaching genders to some products. 

Voice Recording and Voice Talent

GM Voices Voice Recording Process: How We Do It

Creative – Engineering – Management

Levels of Quality Recording of Voice Talent
To make your application sound as natural as possible, we need to understand how the prompts are concatenated into phrases.  With this information, we can direct the voice talent to the ideal intonation and inflection.  We also create a reference file that is used in all subsequent recording sessions to ensure that the voice talent’s performance is consistent with the previous voice prompts.

We provide three basic levels of quality in voice prompt production:
(1) In-Context Recording
(2) Knowledge of Context Recording
(3) Touchtone List

(1) In-Context Voice Recording- Highest Quality
Here the voice talent reads the entire sentence.  The segments are then separated and digitized to various file names.  When the application reconstructs the prompts into full sentence phrases, the flow is much more natural. Periodically, the recording engineer, director, and voice talent cut and paste prompts into complete sentences to ensure the concatenation is smooth and natural.  This process also helps ensure the voice talent delivers a consistent “persona” throughout the recording process.  In-Context Voice Recording requires substantially longer production times for the voice talent, direction, and engineering staff.  A Platform Assessment is required to prepare a proposal for In-Context Recording.

(2) Knowledge of Context Recording- Good Quality
In this case, the director, engineer and voice talent understands the context in which the voice prompts are to be used.  The voice talent can estimate rising, falling and neutral intonations as noted throughout the script.

(3) TouchTone List Recording- Lowest Quality
We are provided with a list of voice prompts and file names without any indication as to how the prompts flow and concatenates.  We can make them sound good technically; however, the concatenation of phrases will undoubtedly be less than ideal.  For the application to sound natural, the voice artist must perform the dialog, as the system will present it.  The Touchtone prompt recording process simply has the voice talent read a list of prompts without regard as to how they would be formed into sentences.  The only way a concatenated sentence can sound natural, however, is to record the voice actor performing it in natural speech!

Voice Talent - Translations and Recordings
Translation, voice talent, direction, and engineering are equally important when creating high quality voice solutions for non-English computer telephony applications.  These components are the cornerstones of GM Voices’ International Service offerings.  Each component in our equation is of the highest quality, backed by extensive formal training and proven business experience.

Worldwide Translations
We have over 80 translators from the major world languages and more than 125 reviewing professionals including attorneys, CPAs, telecom engineers and advertising writers in our network, which assures technical quality and accuracy.

The in-country location of the majority of our translators is critical to CTI application success due to the constantly changing, cutting-edge and new terminology and expressions created every day.  In-country translators and talent give powerful local market credibility.

International Voice Talent
Our top-notch voice talent are recorded in over 20 countries, in virtually any language.  We use the most attractive, smooth and experienced voice talent in the industry.  Our most popular voices are the “broadcast accent” voices, which have the widest application, particularly for multi-country use.

Increasingly popular are regional dialect recordings, such as Mexican, Quebecois (French Canadian), Beijing accent and others, which helps create credibility and increase sales potential.  All our voice talent are guaranteed for the highest quality accent, pronunciation, and performance.

Vocal Direction
Our professional International Vocal Director (IVD) directs all international productions.  The IVDs in our network each has over a dozen years in-country experience in directing voice talent for television, radio, extensive experience telephony, and film.  The IVD interacts directly during a session with the international voice talent and audio engineer via ISDN or telephone patch.  The combination of top voice talent and experienced vocal directors is crucial for a professional final product.

We Wrote The Book!

Voice Branding in America by Marcus Graham, CEO

When we say we wrote the book on Voice Branding in America, we’re not exaggerating.

Since it was published in 2005, Voice Branding in America has become the quintessential guide for making automated voices consistent with your brand.

With the growth of speech recognition technology, Voice Branding has become an integral part of every Fortune 1000 company’s marketing mix, supporting carefully developed brand identities at every major touchpoint and including powerful narrative devices like phone recordings of testimonials from satisfied customers.

Author Marcus Graham ties more than 25 years of Voice Branding experience together with his expertise in corporate branding to show you how to use automated telephony and phone recordings to add value to your brand while deploying an enterprise-wide voice branding initiative.

>>To order your copy, just click here: Amazon.com

Persona Development

At GM Voices, we employ a mix of art and science to create the most natural sounding virtual personalities or "personas" in the industry.

Everything that speaks has a persona - whether it’s identified and well created or just thrown together. 

At GM Voices, we employ a mix of art and science to create the most natural sounding virtual personalities or “personas” in the industry. 

From Discovery and Development to Casting and Assessment, our team of voice actors, voice coaches and production engineers record persuasive speech prompts that’ll make your voice self service applications more effective.

It’s more than just a voice talent in the studio.  We’ll create a character to articulate your company’s most positive attributes and build your brand identity.

 

Voice Brand Audits

The most direct line to your customers is the telephone. It's also the most overlooked.

Each year, millions of customers navigate through complex corporate interactive voice response (IVR) and automated voice identity systems with varying degrees of satisfaction. Unsatisfied callers can easily become unsatisfied customers. Satisfied callers can become loyal brand advocates.

It’s ironic that while voice self-service applications have become a major touch point with customers for many companies, the marketing leaders are not involved in the development of these applications.

Decisions about telephone voice greetings, voice prompts, and the voice identity they project rarely make it to the chief marketing officer’s desk.

GM Voices helps bridge the gap between the marketing and information technology teams so that companies can create and maintain a consistent Voice Brand throughout the enterprise, reinforcing the brand identity at every customer touch point.

We begin the proprietary Voice Brand Audit process, which we use to determine the voice identity of your brand, the touch points where your IVR system interfaces with your customers, and the voice identity that will have the most resonance with your market.

 

What Is A Voice Brand?

Your "brand" is built one contact at a time. Your "Voice Brand" is built one phone call at a time.

Corporations spend billions of dollars each year building and protecting their brands.

These companies have created simple and easy to understand brand images in the eyes of their customers. However, when prospects and customers call to buy, that branded image is not visible.

The world’s leading brands are immediately recognizable: Coca-Cola, Nike, McDonalds and FedEx. When these companies have a “touchpoint” with their customers over the phone, the experience is consistent with their global brand image.

All too often, decisions on automated call handling are made at the local level and rarely support the carefully crafted strategic marketing message so evident in other customer contact channels.

Your “brand” is built one contact at time. Your “Voice Brand” is built one phone call at a time.

What percentage of your company’s customer contact is by telephone? For many organizations, the phone is THE primary customer contact channel. Doesn’t it make sense to pay attention to this critical link with the customer?

Make Webinars Listenable

Our Voice Branding experts can help you add an immediate impact to your podcasts and webinars.

It’s all in the story!

The ability to tell your story more effectively is the difference between mediocrity and success. The better you tell your stories and the more you can engage your prospects in that story, the more deals you’ll sell.

So, whatever your story happens to be and no matter what your value proposition to the marketplace, GM Voices can help you tell that story with impact.

Promote Events With Voice

Communicate Your Story with Impact

Storytelling is thousands of years old.  Interestingly, the storytelling process remains largely the same; you need a setting, characters, an event, a climax, and a resolution. From the looks of many business presentations today, that simple formula has been forgotten.

Our solutions are innovative, cost-effective, and sure to get attention. The sky is the limit on creativity. 

It’s not about how incredible the product is, how low the price is or the number of color choices. The audience, your customers and prospects, want to hear real stories about people whose lives were improved by your solution.

If you want to connect with your audience, tell them about how John Doe’s complex world got a little easier because he bought your story.

Video Overdubbing

With life-mirroring creative, emotion-evoking drama and even humor...we'll help you sell more!

Recording and post-production services are available in one of the best facilities in The States.

With three large studios for voice-over recording and eight additional studios for editing, our facilities offer the space and comfort required for long recording sessions.

With remote recording capabilities (ISDN), we are able to access talent from around the world - geographical location isn’t a factor.

We’re also able to deliver media in any format – from multimedia digital formats to broadcast quality audio.

Our Production Services Include:

Project Management, Narration, Casting, Voice-over Recordings, Translation, Transcription, Interpretation, DVD Authoring, Subtitling, Flash Animation, Website Localization, Multimedia

PowerPoint And Flash Voiceovers

We've helped some of the best-loved companies in the world improve their training, sales and marketing materials through voiceover narration. We've supplied narration for corporate and industrial videos and PowerPoint and Flash presentations.

When it comes to creating compelling corporate and industrial voiceover narration, we’re flexible. We can work with an existing script, or you can work with our talented team of writers to help craft a story to fit whichever medium you’re working in.

Our pool of voice actors will add depth and personality to the virtual characters we create and our team of technicians will work from our recording studios to round out your presentation with mood-enhancing music, voiceover narration, and an endless supply of sound effects.

Our extensive music and sound effects library includes all genres of music as well as thousands of special effects and environmental sounds to support your story - all of which can be used without worry of copyright infringement.

With the right combination of voices, music and effects, we’ll help tell your story in a way that gets attention and drives revenue.

Adding professional narration to any creative project is easy when GM Voices is your preferred voice partner.

Concatenation Expertise

The words, voices, and programming syntax employed with voice processing systems have a profound impact on their local market credibility and ultimate success.

The challenges presented when positioning voice processing solutions for the international marketplace are substantial. There are many variables impacting the details, complications, and delivery of a telephony translation and recording. Changes and additions and extenuating circumstances often arise that require additional effort and expense.

Telephone prompts are particularly susceptible to variations in wording, interpretation and dialect, and to technical and programming incompatibilities. The words, voices, and programming syntax employed with voice processing systems have a profound impact on their local market credibility and ultimate success.

The industry leader in audio production for computer telephony since the mid 1980’s, GM Voices, has developed integrated production and management solutions to help voice processing companies dramatically reduce the cost of translation, international voice production and syntax programming.

The overall quality (technical, performance and syntax) of GM Voices’ solutions is far superior to other options currently available in the marketplace.

Our Production Services Include:

Project Management, Narration, Casting, Voice-over Recordings, Translation, Transcription, Interpretation, DVD Authoring, Subtitling, Flash Animation, Website Localization, Multimedia

Here are a few of our installed languages:
Afrikaans, Amharic, Arabic, Argentina, Armenian, Australian, Austrian, Bengali, Brazilian, Bulgarian, Cantonese, Castilian, Catalan, Chile, Colombia, Croatian, Czech, Danish, Dutch, Hindi English, Indian English, Mandarin English, Estonian, Farsi, Finnish, Flemish, French, German, German Swiss, Greek, Gujarati, Haitian Creole, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Indonesian Bahasa, Irish, Italian, Jamaican, Japanese, Khmer, Korean, Latvian, Lithuanian, Malay, Mandarin Simplified, Mandarin Traditional, Neutral Spanish, New Zealand, Norwegian, Peru, Polish, Portuguese Europe, Punjabi, Quebecois, Romanian, Russian, Scottish, Serbian, Slovak, Slovenian, Somali, South African English, Spanish Mexican, Spanish Neutral, Swedish, Tagalog, Tamil, Thai, Turkish, UK English, Ukrainian, Urdu, Venezuela, Vietnamese, Welsh, Yupik

Subtitling And Audio Transcription/Translation

GM Voices works with translators that specialize in script writing, as well as subtitling professionals, to translate your project into a culturally appropriate experience.

Audio Transcription and Translation

For both Spanish and French, we offer three different translation and transciption choices:

1. Interpreted Transcription

Original-language audio files are directly interpreted by a professional translator from the original source language into the target language without the use of an initial single-language transcript.

Our interpreted transcription service works much more like the way real time verbal communciations are translated. In real-time interpreting, a speaker in the source language talks and interpreter listens and immediately interprets the speaker’s words into the target language. The results may be slightly less accurate than traditional translation, but it is also much faster, less expensive and more efficient.

2. Transcription and Translation

The audio file is initially transcribed from the original audio file into a transcript in the same language, and then that source-language written transcript is translated by a professional translator. The client receives two scripts with each order: the surce-language transcript and the translated target-language transcript. This approach delivers the most accurate results, but it is slower and more expensive as a result.

3. Spanish to Spanish or French to French Transcription

This service converts your original Spanish- or French-language audio file into a written transcript in the same language. Customers receive only the one document in the original language provided (no English).

Subtitling

Subtitles are used to translate dialog from a foreign language to the native language of the audience. Compared with overdubbing, it’s the quickest and most inexpensive method of translating content. This also allows the audience to hear the original dialog and voices of the actors.

Translation of subtitling is different from written text. In fact, some cultures use subtitles artistically, utilizing different fonts and colors.

Typically, the audio is transcribed sentence by sentence and the meaning is interpreted. This ensures that the message is effectively localized. It may be also necessary to condense words in order to achieve an acceptable reading speed.

Our Production Services Include:

Project Management, Narration, Casting, Voice-over Recordings, Translation, Transcription, Interpretation, DVD Authoring, Subtitling, Flash Animation, Website Localization, Multimedia

Localization vs. Translation

Communicating with your international audiences is far more complex than simply translating words.

Your translated materials must connect with your audience. Just having a technically accurate translation isn’t always good enough.

For voice overs in international markets, how you say something is just as important as what you say.

With a global network of certified in-country translators and reviewers, GM Voices truly delivers your voice to the world!

Our Production Services Include:

Project Management, Narration, Casting, Voice-over Recordings, Translation, Transcription, Interpretation, DVD Authoring, Subtitling, Flash Animation, Website Localization, Multimedia

Here are a few of our installed languages:
Afrikaans, Amharic, Arabic, Argentina, Armenian, Australian, Austrian, Bengali, Brazilian, Bulgarian, Cantonese, Castilian, Catalan, Chile, Colombia, Croatian, Czech, Danish, Dutch, Hindi English, Indian English, Mandarin English, Estonian, Farsi, Finnish, Flemish, French, German, German Swiss, Greek, Gujarati, Haitian Creole, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Indonesian Bahasa, Irish, Italian, Jamaican, Japanese, Khmer, Korean, Latvian, Lithuanian, Malay, Mandarin Simplified, Mandarin Traditional, Neutral Spanish, New Zealand, Norwegian, Peru, Polish, Portuguese Europe, Punjabi, Quebecois, Romanian, Russian, Scottish, Serbian, Slovak, Slovenian, Somali, South African English, Spanish Mexican, Spanish Neutral, Swedish, Tagalog, Tamil, Thai, Turkish, UK English, Ukrainian, Urdu, Venezuela, Vietnamese, Welsh, Yupik

Scripting and Call Flow Design

VUI and IVR Consulting and Design Services

Every inbound call is a potential sale…even when it comes in after closing time. When was the last time you evaluated your caller’s experience when calling to buy? Companies spend millions crafting their image in the marketplace. Those marketing, advertising and promotion dollars convince prospects to call. What happens when prospects call and must overcome a series of automated obstacles to achieve their goal? You’ll either pay for a live agent to try and salvage the caller’s experience or lose a customer.

GM Voices can help you upgrade the quality and sales efficiency of your call handling process, during business hours and after hours. Whether you need a call flow designed from scratch or just want to freshen up an existing system, GM Voices has a solution for you.

Before you send a script to record or make changes to an existing system, consider an expert review.

GM Voices’ Script and Call Flow Review Services provide the knowledge and understanding to help you deploy efficient, user-friendly IVR applications.

Pre-recording Expert Review

-Report identifying and prioritizing issues
-Recommended action items
-Simple modifications: “quick fixes” to script

Pre-recording Expert Review and Re-scripting

-Extensive review of all prompts
-Report identifying and prioritizing issues
-Comprehensive rewriting of script

Existing System Expert Review

-High-level review of call flow/dialog structure
-Report identifying and prioritizing issues, with recommended action items
-Some simple modifications: “quick fixes” to script and call flow

Existing System Expert Review with Pending Updates and Changes

-Comprehensive review of call flow and prompts
-Report identifying and prioritizing issues in current application
-Simple modifications: “quick fixes” to script and call flow for changes and updates
-Appraisal of proposed pending changes
-Recommended modifications to pending changes to better address issues
-Evaluation of “gaps” in proposed pending changes

VisionClips Close Deals

Strategic Presentations that Win New Business

GM Voices’ VisionClips are creative audio skits that demonstrate various business needs and solutions.

VisionClips can be as simple as a caller/application interaction or a creative, multi-voiced mini-drama with sound effects and music. Creatively, the sky is the limit!

Customers are able to put themselves into the actors’ shoes and look to the solution offered in the VisionClip to help them in similar situations. Whether it’s a Flash movie, PowerPoint, or a website, these are powerful sales tools with tremendous success ratios.

Here are just two examples of how VisionClips are used:

Persona Testing
As a part of the persona design process, VisionClips are very useful. The script design is based on a “Slice of Life” scenario. It’s not just reformulating the speech or rerecording a new voice. This emulates a live application–even taking advantage of new technology. If there is an upgrade to address, we will incorporate these technological advantages into the persona.

Product Support
Support a product with creative vignettes. These show your customers how your products and services can solve their business needs through real-life situational dialogues. The mini-dramas illustrate the difficulties customers have experienced before buying a “problem solving” solution; then re-visit them after they have incorporated your solution—problem solved!

 

 

Establish Local Market Credibility

GM Voices helps you speak the local language.

Quite often, our clients are making their first leap into global markets, and may be unaware of the differences and challenges of concatenating in multiple languages. Many languages have class and gender-specific phrases as well as multiple number sets. This context is immediately recognizable to the listener, who may be insulted if he or she is addressed with the wrong gender or class.

GM Voices takes pride in being able to translate and record your international projects in a manner that ensures local market acceptance and credibility.

We can record in any language with our International Preferred Voice Talents. Like our local Preferred Voice Talents, they are contracted for long-term availability at economical rates so that you can update your voice prompts on an ongoing basis.

We’re dedicated to providing the best possible translations for the spoken word, within the context of your playback concatenations and with the best practices of modern telephony applied. We guarantee consistency in terminology and grammar throughout the project as well as its ongoing revisions.

That’s why GM Voices has built the most extensive network of translators, voice actors, voice coaches, and recording engineers in the international voice recording industry. In fact, we translate and record in EVERY language and dialect!

One call to GM Voices gives you access to authentic voice actors for use in voice prompts, automated voice systems, IVR, and corporate presentations anywhere in the world.

Here are a few of our installed languages:
Afrikaans, Amharic, Arabic, Argentina, Armenian, Australian, Austrian, Bengali, Brazilian, Bulgarian, Cantonese, Castilian, Catalan, Chile, Colombia, Croatian, Czech, Danish, Dutch, Hindi English, Indian English, Mandarin English, Estonian, Farsi, Finnish, Flemish, French, German, German Swiss, Greek, Gujarati, Haitian Creole, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Indonesian Bahasa, Irish, Italian, Jamaican, Japanese, Khmer, Korean, Latvian, Lithuanian, Malay, Mandarin Simplified, Mandarin Traditional, Neutral Spanish, New Zealand, Norwegian, Peru, Polish, Portuguese Europe, Punjabi, Quebecois, Romanian, Russian, Scottish, Serbian, Slovak, Slovenian, Somali, South African English, Spanish Mexican, Spanish Neutral, Swedish, Tagalog, Tamil, Thai, Turkish, UK English, Ukrainian, Urdu, Venezuela, Vietnamese, Welsh, Yupik

Vocabularies Save You Money

Voice Vocabularies Save You Money And Time.

GM Voices’ extensive vocabularies of natural-sounding voice components represent the gold standard in voice production. 

They provide a reusable library for any application and are available in our most popular U.S. English voices as well as in many other languages.

Thanks to GM Voices’s proprietary ”In-Context” Recording Process, our vocabularies will make your application sound like a real person.

You can’t tell they’re concatenated!

Weekly Sessions Are More Efficient

Economical, Updatable and Consistent Voice Recordings

Persona creation projects are exciting assignments for the professional services groups in large speech recognition companies. That’s good!

The day-to-day production and delivery of a few voice prompts a couple of months later is a hassle for them and very expensive for the client. That’s bad!

It’s not their core competency. That’s why some of the major speech providers are outsourcing to GM Voices. Our Preferred Voice Talents (professionally trained voice actors) record on the same day every week during our pre-scheduled weekly sessions.

This model provides fast and predictable delivery of polished, ready-to-use audio files with consistent quality.

GM Voices and our stable of Preferred Voice Talents are dedicated to providing economical weekly recording sessions so that our customers can update and enhance their Voice Brands on an ongoing basis.

High-quality audio files delivered with excellent customer service make GM Voices your best out-sourced solution.

The GM Voices solutions provide for great sounding personas and, just as importantly, smooth and cost-effective ongoing management into the future.