Scripting And Call Flow Design
Every inbound call is a potential sale…even when it comes in after closing time. When was the last time you evaluated your caller's experience when calling to buy?
Companies spend millions crafting their image in the marketplace. Those marketing, advertising, and promotion dollars convince prospects to call.
What happens when prospects call and must overcome a series of automated obstacles to achieve their goal?
You’ll either pay for a live agent to try and salvage the caller’s experience or lose a customer.
GM Voices can help you upgrade the quality and sales efficiency of your call handling process, during business hours and after hours. Whether you need a call flow designed from scratch or just want to freshen up an existing system, GM Voices has a solution for you.
Before you send a script to record or make changes to an existing system, consider an expert review.
GM Voices Script and Call Flow Review Services provide the knowledge and understanding to help design IVR applications that are efficient and user-friendly.
>Pre-Recording Expert Review
-Report identifying and prioritizing issues
-Recommended action items
-Simple modifications “Quick Fixes” to script
>Pre-Recording Expert Review and Re-scripting
-Extensive review of all prompts
-Report identifying and prioritizing issues
-Comprehensive rewriting of script
>Existing System Expert Review
-High level review of call flow/dialog structure
-Report identifying and prioritizing issues, with recommended action items
-Some simple modifications “Quick Fixes” to script and call flow
>Existing System Expert Review with pending updates and changes
-Comprehensive review of call flow and prompts
-Report identifying and prioritizing issues in current application
-Simple modifications “Quick Fixes” to script and call flow for changes and updates
-Appraisal of proposed pending changes
-Recommended modifications to pending changes to better address issues
-Evaluation of “gaps” in proposed pending changes
“We knew that our system needed to do a better job of containing callers. What we didn’t know was how important the wording was. Our callers didn’t understand our shop lingo and routing options. GM Voices took a look at our call flow and within a few weeks of implementation, we realized our ROI! Since we were recording with GM Voices anyway, the workflow made sense too.”
Amy Milam
Senior Telecom Analyst