“The Changing Telephone Channel” Recap

GM Voices Teams Up with Enterprise Integration Group for Two-Day IVR Workshop

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To assist companies in their ongoing quest to deliver the very best automated customer experience possible, GM Voices partnered with EIG (Enterprise Integration Group) to present “The Changing Telephone Channel: Optimizing IVR + Speech Recognition in an Age of Smartphones” on December 2-3 at the Crowne Plaza Atlanta Perimeter. This two-day event was a deep dive into the challenging world of IVR, including comprehensive sessions on call flows, usability, Voice Branding, error recovery and much more. All in all, the event was a success, and GM Voices and EIG are in talks to continue the workshops in 2015!

Click the picture to see a small gallery of the event!

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