Case Study: UW Medicine Valley Medical Center

Providing Brand-Consistent, User-Friendly Voice Messaging for 30 Departments

valley-med-centerGM Voices recently concluded a large voice implementation for Valley Medical Center, the largest nonprofit healthcare provider between Seattle and Tacoma, serving over 600,000 residents. Upgrading its IVR platform to an Aspect solution, VMC required a voice partner familiar with its specific formatting requirements and specialized in telephony projects. See how we transitioned over 30 departments with a clear, natural-sounding voice.

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