GMV and EIG Keep the IVR Workshops Rolling in 2015
The power couple of Enterprise Integration Group and GM Voices are stopping at nothing to bring you more informative IVR workshops this year, educating attendees on how they can deliver the best automated customer experience possible. Making its way around the Southeast and Southwest, GM Voices and EIG are proud to present “The Changing Telephone Channel: Optimizing IVR + Speech Recognition in an Age of Smartphones.”
The most recent workshop took place on March 11-12 at the Crowne Plaza Perimeter in Atlanta, but if you missed it, don’t worry! The next value-packed event is on September 22-23 in Las Vegas. That gives you enough time to reserve the dates on your calendar and start counting down! You’ll learn all about the complex world of IVR and how it shapes the customer experience, including comprehensive sessions on call flows, usability, Voice Branding, error recovery and much more.
For more information and to register in time for the early-bird rate, check out EIG’s site here.