Natural Voice + Lifelike TTS for a Better Caller Experience
In what may be the most seamless combination of professionally-recorded, natural voice and lifelike TTS ever designed, GM Voices is proud to announce a partnership with IVONA Text-To-Speech. Coinciding with the partnership announcement is the release of GM Voices’ Joey and Kendra voices in IVONA 2 TTS. Read the full press release for information on ordering TTS and naturally-recorded voice prompts in the Joey and Kendra voices.
“The focus at GM Voices has always been about making automated voice systems sound more natural and lifelike,” explained Marcus Graham, CEO of GM Voices. “In text-to-speech, the IVONA system is clearly among the most natural-sounding TTS I’ve heard. They’ve made a substantial leap forward in natural sound quality. In modeling their computer-generated TTS voices on our natural-sounding voice actors, it’s truly a win-win for IVONA partners and end users. First, they get a higher quality, more natural-sounding application. Second, they get access to these voice actors on a regular basis for front-end greetings and menus recorded in that talent’s “real” spoken voice. The transition from a natural spoken greeting recorded by the actor in the studio to a TTS generated prompt is often unnoticed. Altogether, it’s a big win for the caller experience. And that always ends up on the bottom line.”
Music Video Details How an IT Geek Stays Successful with Customer Contacts
Meet Chad, an intelligent (and geeky) IT professional who learns about business communications from going to Enterprise Connect (formerly VoiceCon). At the show, he identifies the best IVR solution, and then perfects the caller experience with brand-consistent, natural-sounding voice prompts from GM Voices. With his customers satisfied, “Chad is glad.” Watch and rock out!
GM Voices in Wall Street Journal
Companies Seek 'Warmer' Sound for Caller Experience
Cold, unprofessional and inconsistent voices are out for automated voice technologies. Warmth, empathy and brand consistency are in. That’s the verdict in the Wall Street Journal’s November 1 feature titled “Automated Lines’ Softer Tone.” GM Voices and several of its customers are spotlighted discussing the transition to a professionally-recorded voice on their IVR application. And the results aren’t just cosmetic; read how professional voice has helped to increase customer satisfaction and automate more calls.
GM Voices in Speech Technology
CEO Marcus Graham Contributes to Language Localization Magazine/Online Feature
As we constantly preach at GM Voices, it’s not always what you say; it’s how you say it. They’re words to live by when localizing a voice application for international markets.
In the May/June 2010 issue of Speech Technology, Marcus Graham contributes to the localization feature “When in Rome…” The article explains the pitfalls of using an out-of-country translator and voice talent, and how authenticity is the key to an application’s success.
“If you’re going to sell a product in Europe, particularly a voice product, you have to do the translation over there. If it doesn’t sound local, people just won’t buy it,” said Graham.
For IVR Partners: Living the American Dream with Champ Cash
Rags to Riches with a Little Help from GM Voices
He was a lowly junior salesman struggling to sell his IVR solution. But because GM Voices gave him sales tools, he now owns his own Caribbean island (just like Johnny Depp). GM Voices can help you become an IVR champ, too – just let us know if we can provide strategic VisionClips (IVR voice demos that show your prospects how much better their IVR application can be).
Sell like a champ. Sell like Champ. Watch his story.
Terminate Your Robot Voice (Vol. 2)
The War Against Unnatural Voices Rages On
Did you miss the first episode of GM Voices “Terminate Your Robot Voice” series? Catch up!
Yes, it’s that time again. See our unfortunate call center robot in denial about being replaced by a natural-sounding, brand-consistent voice in our latest installment.
AstriCon Recap; New Asterisk eCommerce
Affordable Custom Voice Prompts; FREE Standard Prompt Sets
We had so much fun at AstriCon last year that we had to make a music video about it. This year, AstriCon was held at National Harbor, MD. GM Voices exhibited with new partner IVONA, combining natural voice with lifelike TTS for what may be the perfect caller experience.
GM Voices just launched its Asterisk eCommerce site. Order your custom recordings, then combine them with free Asterisk prompt sets(all the standard voice files; select voice talent only). It’s the easiest and most affordable way to provide customers with a one-voice experience! And even more great news: Joey and Kendra (GM Voices’ talent available in IVONA 2), are available as free sets, custom recordings and on-demand, likelike TTS! An epic victory for Voice Branding!
Watch our TMCnet interview from AstriCon 2010:
Bringing the Magic to SpeechTEK
All Harry Potter'd Out in NYC
SpeechTEK 2010 is a wrap! For GM Voices, the trip to NYC was magical…literally! We exhibited with a Harry Potter theme; a pun, of course: “With voice prompts, translation and localization in any language, GM Voices helps your company deliver a magical customer experience.” Visit our SpeechTEK 2010 landing page to see our prize winners, then head over to our blog to view a choice selection of SpeechTEK pictures. And, of course, contact GM Voices for voice prompt wizardry in any language for any market.
Talent Showcase: Ellene
Use UK English for European Markets
American English may be the language of choice here in the U.S., but across the pond a different type is English is needed: UK English. GM Voices would like to introduce Ellene, one of our newest UK English voice actors.
Ellene may be new to GM Voices, but she is very experienced in using her voice to convey different messages in international markets. Since a young age, Ellene has been involved in theatre. She sings and acts on a regular basis, which gave her the practice and training she needed to become a successful professional voice actor here at GM Voices.
“I love being in the recording studio – it’s completely different from anything else I have done. I really like how my theatre training translates into the studio and how being in the studio translates into my theatre and film work. I am fortunate enough to have found a company like GM Voices that allows me to take full advantage of my English accent and do something that I love.”
In what may be the most seamless combination of professionally-recorded, natural voice and lifelike TTS ever designed, GM Voices is proud to announce a partnership with IVONA Text-To-Speech. Coinciding with the partnership announcement is the release of GM Voices’ Joey and Kendra voices in IVONA 2 TTS. Read the full press release for information on ordering TTS and naturally-recorded voice prompts in the Joey and Kendra voices.
Cold, unprofessional and inconsistent voices are out for automated voice technologies. Warmth, empathy and brand consistency are in. That’s the verdict in the Wall Street Journal’s November 1 feature titled “Automated Lines’ Softer Tone.” GM Voices and several of its customers are spotlighted discussing the transition to a professionally-recorded voice on their IVR application. And the results aren’t just cosmetic; read how professional voice has helped to increase customer satisfaction and automate more calls.