Case Study: Spire Energy

File Formatting Favors for Specialized Telephony Applications

spireGM Voices has specialized in voice recording for telephony applications for over 30 years, with a business model built around keeping large IVR systems up to date and consistent. With partnerships established with many of the major platform providers and their biggest resellers, we know the exact file formatting requirements needed to make voice recordings sound their best on phone systems.

When Spire Energy, one of the South’s largest natural gas utilies, needed immediate assistance getting their voice prompts up to specs in u-Law format, GM Voices sprung into action.

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