GM Voices Forms Partnership with SpeechStorm
Global Partnership Combines Best of Self-Service Industry
Alpharetta, GA – March 3 – GM Voices, the leader in professionally-recorded voice prompts for telecom applications worldwide, today announced a partnership with SpeechStorm, a provider of customer-centric, integrated self-service solutions. GM Voices will be providing the pre-recorded voices on SpeechStorm’s internal demo applications and on all customer deployments in any language.
SpeechStorm specialises in integrating IVR self-service with SMS, touch-tone, speech recognition and video (IVVR) content using 3G network capability to help companies improve the quality of the end-to-end customer experience. SpeechStorm’s customer-centric solutions and “best fit” philosophy delivers customised self-service that consistently meets the needs of the end-user.
“As a leader in video IVR technology, and now with their full customisable solutions, SpeechStorm’s products and services are a great fit for our translations and recordings as they enter new language markets,” said Marcus Graham, CEO of GM Voices. “Both of our companies engage with the many partners within the industry to best serve global companies worldwide.”
GM Voices’ professional voice actors will represent SpeechStorm on all self-service applications, delivering pre-recorded messages in the languages of the end users’ target markets. The translation, recording and editing will be localised to ensure customer acceptance. SpeechStorm boasts a global client base representing a comprehensive industry mix, these include; Allied Irish Bank, Comet Plc, Eircom and Etisalat.
“This partnership complements our strengths in the ‘self service’ market, and serves as an opportunity for both companies’ solutions to further improve the quality of the customer’s end-to-end experience,” said Oliver Lennon, CEO of SpeechStorm. “Working with GM Voices is a further commitment to expanding our international presence and we are delighted to be working with the team at GM Voices in this exciting market.”
About GM Voices
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally-recorded voice, language localisation, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 90 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single-voice customer experience consistent with a company’s brand image.
About SpeechStorm
SpeechStorm specialises in self-service solutions that manage customer interactions over the phone. The SpeechStorm portfolio provides a combination of best-fit solutions that give customers the service they want; whether touchtone, SMS, Video or Voice. SpeechStorm transforms the simple phone into a rich interactive tool for accessing content, finding information and interacting with an organisation to fulfill customer requests and optimise customer care goals. Organisations including Dixons Stores Group International (DSGI), SITA Suez, Eircom, Northern Ireland Electricity and Comet Plc, use SpeechStorm’s solutions to underpin their business performance and improve the overall customer experience.
For more information on SpeechStorm, visit http://www.speechstorm.com
Press Contact
Matt Strach
Brand Manager
770-752-4500
.(JavaScript must be enabled to view this email address)
GM Voices, Inc.
2001 Westside Parkway
Suite 240
Alpharetta, GA 30004
TEL: 770-752-4500
FAX: 770-752-4545
» return to News Archive