GM Voices Announces Sales Partnership with USAN
Voice Recordings to Complete Company’s Top IVR System Deployments
ALPHARETTA, GA – GM Voices, the largest producer of professionally-recorded voice prompts and greetings for telecom applications worldwide, has announced a sales partnership with USAN, a provider of comprehensive call center solutions headquartered in Norcross, GA.
USAN chose GM Voices as its voice supplier after a thorough vetting process, determining that the production capabilities, voice talent selection, total language offering and long-term economies provided the best value and customer experience to end users and automated system callers. “We don’t step into the recording studio until we’ve studied the client’s brand and target market,” said Marcus Graham, CEO of GM Voices. “USAN clients already have well-established brands. We just ensure that their brands are heard clearly in every phone call.”
GM Voices is currently developing English- and Spanish-language voice personas for several of USAN’s flagship clients, international corporations representing the self-storage and automotive financing industries. GM Voices’ recordings will represent these brands on all inbound and outbound IVR and self-service applications heard throughout the country.
“With GM Voices, USAN effectively transforms every aspect of the caller experience,” said Harry Miller, Senior Vice President of Marketing and Business Development at USAN. “Their brand-centric recordings are the perfect guides for our intuitive, user-friendly applications.”
GM Voices will continue to work with USAN to humanize communications technologies, improving customer service and caller containment while lowering costs.
About GM Voices
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally-recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 90 languages and dialects are offered. GM Voices invented the concept and term Voice Branding, a single-voice user experience consistent with a company’s brand image.
About USAN
Since 1989, USAN has been perfecting customer touch points by providing enterprises and carriers with hosted call center solutions that connect people with information more quickly and intuitively, increase customer loyalty, and reduce operational costs.
USAN provides a comprehensive portfolio of call center products - flexible network-based interactive voice response (IVR) systems, outbound dialers and automatic call distributors (ACDs) - all built upon a fifth-generation carrier-grade infrastructure that delivers “five nines” of availability and proven scalability. And USAN constantly reinvests in its people and technology to ensure it remains ahead of the technology curve for enhanced voice services and to maximize profitability through the most efficient use of that technology.
Press Contact
Matt Strach
Brand Manager
770-752-4500
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GM Voices, Inc.
2001 Westside Parkway
Suite 240
Alpharetta, GA 30004
TEL: 770-752-4500
FAX: 770-752-4545
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