SpeechTEK Starts 8/8 in NYC, ClueCon 8/9 in Chicago

If you’ve happened upon this blog post in a very timely fashion, there’s a good chance you’ll be attending SpeechTEK or ClueCon. And, likely, you’re only going to one conference. We know it was a tough decision for you.

But thanks to the wonders of planning, GM Voices will be attending both shows! We love speech technologies and open source telephony equally—it would be like choosing one child over another!

At SpeechTEK, stop by booth 214 and say hello to Misters Jay Steinworth and Kevin John. Also, please evaluate all our new signage and displays. This blogger worked hard on them. Feedback appreciated!

At ClueCon, a less formal affair, find the newly hitched Mrs. Jessica Harrison (née Goulding) gabbing with attendees and taking in the presentations.

Yessir, we’re crisscrossing the country to talk Voice Branding with you, and also to give you a boss light-up pen. We’ll see you everywhere soon!

Check out this SpeechTEK video with several GM Voices cameos!

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Same Great Show; New Venue, Less Wizardry

GM Voices set the bar pretty high for trade show themes at last year’s SpeechTEK. (Check out what we did here.) This year, we’re going back to the basics: green shirts, warm smiles, light-up pens, and, of course, voice prompt solutions for any speech-enabled technology.

We’re getting prepped for this year’s show, and it presents new logistics. SpeechTEK has moved from the Marriott Times Square to Hilton New York. A new, unfamiliar floor plan, but we’re ready! While reading up on the keynotes (David Gergen? Nice!) and conference tracks, we found a video embedded on the homepage. Most excellently, GM Voices has several cameos!

Check us getting namedropped at 1:31 and then see our magical booth at 1:54!

Then, hear what our CEO Marcus Graham has to say about SpeechTEK, a New-York-in-the-summertime tradition.

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They say a picture is worth a thousands words. For our SpeechTEK 2010 pictures, here are several of those words: awesome, grown, man, in, a, wizard, costume.

When GM Voices goes to an industry show, we go all out. Business casual? Pleez. The hot new corporate fashions are all about wizard couture. So, we set off to SpeechTEK with a Harry Potter theme; as in, “GM Voices’ natural-sounding voice prompts in any language give your company a magical customer experience.” In case that wasn’t immediately apparent to you.

Here are several choice pictures detailing our wizarding exploits in the Big Apple.

How will we top this for SpeechTEK 2011? Transformers? (Robots that transform into a VoIP telephone system?)

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GM Voices Preferred Voice Actor Joins Us in the Big Apple

As you already know, GM Voices persona Callie will be attending ClueCon in Chicago this August.

In other travelin’ talent news, our persona Ashley will be keeping us company at SpeechTEK in NYC the very same week (GM Voices is pulling double duty).

Ashley is a GM Voices preferred voice actor (weekly recording sessions; our best rates) with a casual, confident, youthful sound.

GM Voices is going to be decked out in assorted Harry Potter garb, so whether Ashley looks like a voice talent or a wizard will be determined.

Stop by and say hello. It’s shaping up to be a magical show!

Check out our Ashley samples here and here.

Expecto Patronum!

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“Your Call is (Not That) Important to Us” provides insight, joy, frustration and humanity in an increasingly automated, impersonal customer servicescape.

As you know by now, GM Voices will be exhibiting at SpeechTEK 2010 (visit booth 409 for a magical customer experience).

To our surprise and delight, Monday’s (8/2) keynote will be delivered by Emily Yellin, author of “Your Call is (Not That) Important to Us,” an exhaustive overview of the challenges, opportunities and pathos of the modern-day call center and customer experience landscape.

At GM Voices, we’re always engaged in Voice Branding/customer experience trench warfare; a forceful education for companies that don’t fully grasp the importance of the automated touch point. The blogosphere buzz surrounding Yellin’s book was palpable, and after purchasing the book following an intriguing Wall Street Journal write up, we found that it was much deserved.

An oversimplified distillation of the book would be as follows: Companies are automating and outsourcing to stay profitable, and customers aren’t always happy about it. It’s a necessary evil, but different companies are handling it in different ways; some disastrous, some surprisingly effective. The ones that do it right have the highest level of customer satisfaction, and often times the cheapest route (at a surface level) isn’t the most economical in the long run.

This blogger regretfully won’t be attending the show, but maybe I’ll pass along our book for a signature and a Flip video camera for the speech.

Pick up a copy and learn more about the customer and human experience in the 21^st century.

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Bringing the Voice Prompt Magic to NYC August 2-4

He wears this every day to work.

Indeed, there is a magical component that goes into developing world-class Voice Brands, editing voice prompts better than anyone in the biz, and localizing speech applications. Usually, we keep the wizard gear at home (in favor of our patented green shirts), but we make exceptions for special occasions like SpeechTEK.

This year, GM Voices is attending SpeechTEK with a wizarding theme. Why? GM Voices has the magic touch to help your application succeed in any market. With naturally-recorded voice in 100 languages and dialects, GM Voices localizes speech technology for instant credibility, whether you’re looking for U.S. English or Mandarin Chinese.

As part of SpeechTEK’s “Passport for Prizes” raffle, we’ll be giving away a “Wizarding World of Harry Potter Prize Pack.” We may also give you one if you can say that five times fast. The WWoHPPP consists of two (2) tickets to Universal Studios so you can check out the new Harry park, four (4) movie passes so you can see the new Harry movie in November, and a cauldron (literally) of assorted magical swag (because you have kids).

Stop by booth 409 and talk to the friendly sorcerers and sorceresses from GM Voices. We’ll make your application a magical customer experience!

Also of note: We’ll be traveling with our very own Professor Moody, GMV audio engineer Andrew Bates. We take this seriously, ya’ll!

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