Posts Tagged Phone Greetings

Directed Voice Actor Sessions: Getting the Perfect Performance for Your IVR

Posted by Matt on Thursday, 2 September, 2010

Client dial-in ensures the best read style for your application. Also: How the GM Voices creative team cajoles voice actors for persona auditions.

A unique benefit to working with GM Voices for brand-consistent voice prompts and phone greetings is our production telephone patch. Our client dial-in allows customers to listen in and/or direct their talent’s recording session. For people who are really keyed into Voice Branding, this provides peace of mind and opens the door to the “Hollywood” aspect of GM Voices. It’s just cool to ride shotgun in a studio session, y’know?

During an expanded Voice Branding initiative, GM Voices will audition voice actors from a persona report, a document that includes vocal characteristics and a biographical summary of a fictional virtual representative. This helps our voice actors “become the persona” after a pre-session reading. But, if that wasn’t enough, our creative team sits in during the recording sessions to ensure a brand-consistent performance that matches the specifications of the persona report. It’s a mutually beneficial experience for both our “office” employees and our talent; the office types learn the strengths of our performers, and the performers learn more about the corporate aspect of Voice Branding. Basically, it’s a thorough process that guarantees that the audio delivered for customer review was recorded with a lot of thought and care. It’s these little extra steps that put GM Voices above the competitive set.

If you missed it a few blog posts ago, check out our persona samples page. Here, you can listen to how our voice actors change their styling for three persona examples.

We Are GM Voices. We Are the Worldwide Leaders in IVR Voice Prompts, Voice Messages and Phone Greetings.

Posted by Matt on Thursday, 26 August, 2010

An open letter to every company with automated customer contacts. This is who we are. This is what we do better than any company in the world.

Hello,

You have happened upon the official blog of GM Voices. We are the global leader in professionally-recorded voice prompts for IVR, auto attendant, speech recognition and other automated voice systems. We have provided natural-sounding recorded voice for phone greetings and voice messaging for over 25 years. Other businesses may specialize in voice recording, but none are so uniquely positioned to improve your automated customer experience. We do what what we do specially for customer contacts and marketing voice messaging.

Our business is one of process perfection. IVR phone systems require frequent updates. That’s why we offer next-day turnarounds of ready-to-load audio files in any format. We work in a global economy, where customers shop for quality of product and experience, disregarding borders and the past. That’s why we record in 100 languages and dialects, all in-country and in-context. We’re attuned to the fact that your corporate image is wholly unique. We’re attuned to the fact that your customers are wholly unique. That’s why our roster of professional voice actors are trained, certified and available by the hundreds.

Our QA process and audio expertise is thorough and incomparable. Our audio engineers were educated specifically for our business. Voice files are edited to sound crisp, clear and professional, every time. Our archiving ensures that any audio update sounds seamless compared to previous orders.

We help companies communicate with world-class Voice Brands. We affirm your customers’ decisions to do business with you in the f irst place. We help your application achieve a higher rate of caller containment, lowering your expenses. We record for expansive and deep call menus, and quick-and-easy auto attendants and on-hold messaging.

We’re available right now to take your call (770.752.4500). We’re available to elevate your customer communications.

Any language, any media, any market, any application, any platform provider. We’re GM Voices. We’re your voice to the world.

Listen to Our Voices (Full Media Player)

Listen to Quick Samples

Listen to Voice Persona Styles

Listen to Business Narration Samples