How Companies Are Using Professional Voice to Provide a Warmer, More Personalized Customer Experience
See anyone familiar in the Marketplace section of the Wall Street Journal today? Check out page B10 (or, of course, read the online version) and find a feature titled “Automated Lines’ Softer Tone.” GM Voices and some of its customers discuss how professionally-branded voices are helping to reduce costs and provide a better overall caller experience.
What are companies looking for? Warmth, empathy, voice neutrality (no accent) and a natural sound. Exactly what GM Voices offers in US English and 100 other languages and dialects.
Let us know what you think!