Directed Voice Actor Sessions: Getting the Perfect Performance for Your IVR

Client dial-in ensures the best read style for your application. Also: How the GM Voices creative team cajoles voice actors for persona auditions.

A unique benefit to working with GM Voices for brand-consistent voice prompts and phone greetings is our production telephone patch. Our client dial-in allows customers to listen in and/or direct their talent’s recording session. For people who are really keyed into Voice Branding, this provides peace of mind and opens the door to the “Hollywood” aspect of GM Voices. It’s just cool to ride shotgun in a studio session, y’know?

During an expanded Voice Branding initiative, GM Voices will audition voice actors from a persona report, a document that includes vocal characteristics and a biographical summary of a fictional virtual representative. This helps our voice actors “become the persona” after a pre-session reading. But, if that wasn’t enough, our creative team sits in during the recording sessions to ensure a brand-consistent performance that matches the specifications of the persona report. It’s a mutually beneficial experience for both our “office” employees and our talent; the office types learn the strengths of our performers, and the performers learn more about the corporate aspect of Voice Branding. Basically, it’s a thorough process that guarantees that the audio delivered for customer review was recorded with a lot of thought and care. It’s these little extra steps that put GM Voices above the competitive set.

If you missed it a few blog posts ago, check out our persona samples page. Here, you can listen to how our voice actors change their styling for three persona examples.

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