Archive for June, 2010

Outsourced: A Show About Call Centers

Posted by Matt on Wednesday, 30 June, 2010

Manager Sent to India, Laughs Ensue

Showing just how ingrained the far-flung call center has become in our culture, I have for your evening entertainment consideration “Outsourced,” a sitcom about an Indian call center. Just think: Now you can go home from your call center job and watch a wackier, perhaps slightly more South Asian version of your own life.

Sarcasm aside, it looks pretty funny. The zany ensemble is immediately reminiscent of “Community.” Hey, with Steve Carell leaving “The Office” after next season (and the show being placed in serious jeopardy), maybe we have natural replacement for NBC’s Thursday-night lineup.

I would be remiss to mention that if you in fact manage a call center (American, Indian or otherwise), GM Voices can front your IVR with a natural-sounding voice in any language or dialect.

Take a look at the trailer. What do you think?

GM Voices at SpeechTEK 2010: A Booth and a Broomstick

Posted by Matt on Thursday, 17 June, 2010

Bringing the Voice Prompt Magic to NYC August 2-4

He wears this every day to work.

Indeed, there is a magical component that goes into developing world-class Voice Brands, editing voice prompts better than anyone in the biz, and localizing speech applications. Usually, we keep the wizard gear at home (in favor of our patented green shirts), but we make exceptions for special occasions like SpeechTEK.

This year, GM Voices is attending SpeechTEK with a wizarding theme. Why? GM Voices has the magic touch to help your application succeed in any market. With naturally-recorded voice in 100 languages and dialects, GM Voices localizes speech technology for instant credibility, whether you’re looking for U.S. English or Mandarin Chinese.

As part of SpeechTEK’s “Passport for Prizes” raffle, we’ll be giving away a “Wizarding World of Harry Potter Prize Pack.” We may also give you one if you can say that five times fast. The WWoHPPP consists of two (2) tickets to Universal Studios so you can check out the new Harry park, four (4) movie passes so you can see the new Harry movie in November, and a cauldron (literally) of assorted magical swag (because you have kids).

Stop by booth 409 and talk to the friendly sorcerers and sorceresses from GM Voices. We’ll make your application a magical customer experience!

Also of note: We’ll be traveling with our very own Professor Moody, GMV audio engineer Andrew Bates. We take this seriously, ya’ll!

Also Coming Soon: Champ Ca$h

Posted by Matt on Friday, 11 June, 2010

Because of GM Voices’ strategic sales tools, a lowly telecom salesman becomes the “King of IVR” and now owns a Caribbean island (just like Johnny Depp). THIS COULD BE YOU.

Recently, you read about Chad, the tech geek who will be starring in an upcoming GM Voices music video.

Now, we’d like to tell you about another success story on the horizon. Champ Ca$h (former name: Chump Barelygettingby) was a struggling  junior salesman working the call center space for a large telecom firm.

Champ's biz card. Yes, that's his actual title.

He couldn’t close until a chance encounter with GM Voices led to his unbelievable ascension. Suddenly, with custom GMV VisionClips for every IVR opportunity, selling became easy.

We’ve recorded a video case study detailing Champ’s old and new life. Watch this blog in the coming weeks to see how Champ, like all of GM Voices’ partners, benefits from our sample voice prompts and engaging multimedia.