The Global Leaders in Speech Technology, IVR, and Professional Services
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of Unified Communications solutions with over 15 million users relying on its products and services to maximize their productivity. With three decades of innovation excellence, AVST is solely focused on delivering communications solutions that increase individual, group and enterprise productivity. Its flagship Unified Communications platform, CallXpress®, offers best in class interoperability, scalability and resiliency while delivering advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification capabilities. With CallXpress, an organization can uniquely protect and extend its existing IT and telephony infrastructure investments — now and into the future. For more information call 949-699-2300 or access the company’s website at www.avst.com.
EIG specializes in planning, design, and usability testing to help call centers around the world refine their IVRs and improve telephone customer service. EIG has helped improve speech and touch tone IVRs for more than 100 of the Fortune 500. EIG has conducted extensive research on telephone voice user interface design best practices. EIG research has resulted in a number of patents, both granted and pending. The company remains “vendor neutral” and does not sell IVR or speech recognition platforms.
The company is headquartered in San Ramon, California with international offices in the UK and Switzerland. For more information, visit www.eig.com.
EPIC is a contact center consulting and outsourcing firm that specializes in improving customer contact. Their highly qualified Consulting Services, Outsourcing Services and Managed Services teams deliver operational and technical strategies for cost savings and revenue growth. For more information, visit www.epicconnections.com.
Esnatech is a global leader in cloud-enabled Unified Communication solutions. The award-winning Office-LinX™ platform provides today’s hybrid enterprise with mobility, presence, and messaging applications that significantly improve workforce productivity. Office-LinX is interoperable with any voice, mobile and PBX system and seamlessly connects with premise and cloud-based applications such as Google Apps, VMware Zimbra®, Salesforce.com and Microsoft® Office 365. Through a global network of OEM and reseller partners, the Office-LinX solution has been deployed to millions of users and is available in more than 28 countries worldwide. For more information, visit www.esnatech.com.
Integrated Voice Solutions offers unmatched automated voice and speech consulting services, enabling customers to deploy world-class applications based on the latest, most effective technologies. The company maintains an unbending commitment to quality, utilizing extensive design and implementation expertise across multiple verticals, to deliver upon the customer business needs. Recently, IVS launched a dedicated VUI (Voice User Interface) practice to meet the growing demands to improve the “customer experience” and meet customer service objectives. For more information, visit www.integratedvoicesolutions.com.
IVONA Text-to-Speech. Quality You Can Hear.
IVONA is widely recognized and awarded as the highest-quality, most natural-sounding TTS system in the world. The IVONA suite of products includes a wide range of specialty TTS solutions for business, telecommunications, SaaS, mobile, and home use. Among its most notable innovations, IVONA developed a Rapid Voice Development technology which is able to generate custom branded voices for use in IVONA TTS in under 60 days. In support of its long-standing commitment to accessibility, the Company works closely with RNIB and DAISY, the largest organizations supporting blind and visually impaired people in the world. For more information, visit www.ivona.com.
PTP provides innovative customer experience (CX) solutions that transform how you engage your customers across marketing, sales and contact center. With decades of expertise, a rich client list that spans multiple industries, top-tier partners and a vendor agnostic approach, we provide strategy to increase customer loyalty enterprise wide. For more information, visit www.ptpinc.com.
ChoiceView®, from Radish Systems, allows organizations to instantly share visuals during calls. The impacts from “seeing and hearing” are improved transactions, better caller experiences, increased business profits, and lower costs. Are you frustrated when you call an organization and hear a long list of menu options? Wouldn’t it be great to SEE and HEAR the options and information, such as answers to complex questions? Or when talking or texting with a live person, such as an “Ask-a-Nurse” help line, quickly SEE and SAVE any visuals (video of procedure, photo of pill)? ChoiceView, which is patented, secure, award-winning, and HIPAA-compliant, is available for license to turn voice-only telecom platforms such as IVRs, Virtual Assistants, live assistance, and more, into “voice with visuals” next generation systems for application in a wide range of industries. www.RadishSystems.com, +1-720-440-7560, Twitter @RadishSystems.
Incorporated in 1991, Real Soft Inc. (RSI) is a US‐based global software solutions company, a pioneer in providing professional services and delivering business solutions. Their persistent focus is on forging strong relationships through service excellence and cost containment for customers. Real Soft, Inc. offers end‐to‐end software solutions across the Financial Services, Telecom, Retail, Government, and Healthcare domains. Expertise encompasses Interactive Voice Response, Customer Relationship Management, IP based Voice Platforms, Computer Telephony Integration and Advanced Speech Recognition. With an impressive track record of providing value‐added services to customers, Real Soft has been a vendor of choice for many reputed companies like Comcast, CitiBank, AT&T, ING, Sleepy’s, Verizon Wireless, Liberty Mutual, Lexis Nexis and Daichi Sankyo. For more information, visit www.realsoftinc.com.
SpeechStorm® is a leader in software for automating customer service over the phone. Using a combination of speech, touchtone, SMS and video, SpeechStorm Dynamic IVR™ enables businesses of all sizes to reduce customer service costs, improve the customer experience and adapt more quickly to changing business needs. For more information, please visit: www.speechstorm.com.
Since 1989, USAN has been perfecting customer touch points by providing enterprises and carriers with hosted call center solutions that connect people with information more quickly and intuitively, increase customer loyalty, and reduce operational costs.
USAN provides a comprehensive portfolio of call center products – flexible network-based interactive voice response (IVR) systems, outbound dialers and automatic call distributors (ACDs) – all built upon a fifth-generation carrier-grade infrastructure that delivers “five nines” of availability and proven scalability. And USAN constantly reinvests in its people and technology to ensure it remains ahead of the technology curve for enhanced voice services and to maximize profitability through the most efficient use of that technology. For more information, visit www.usan.com.
Virtual Hold Technology® (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT’s patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON. To learn how VHT’s virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com or call 877-886-8187.
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Voice Biometrics Group (VBG) is a leading provider of voice biometric identification and verification technology, delivery systems, and related consulting services. Simply stated, VBG’s technology is used by companies to identify customers based on the unique characteristics of their voices. For more information, visit www.voicebiogroup.com.